{"xsrfToken":"4085329455b9eb438ce3c2f2ec97afdb3178ffa4_lout","branding":{"id":"2","key":"helpdesk","name":"Gunnison IT Help Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#425e2a","headerLinkHoverBGColor":"#425e2a","headerBadgeColor":"#425e2a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/968cb693-5d2e-4687-9bce-ce467d1cf962/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZTQzMDFmMC1lZjM0LTQyNWItOWJlNS1jNGQwMmQ1MDcxNTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk2OGNiNjkzLTVkMmUtNDY4Ny05YmNlLWNlNDY3ZDFjZjk2MiI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzE2NzEsIm5iZiI6MTczMjE3MTA3MX0.lN4byFalpU1pb-I6Oy74yqahOgH3mkDgzcnjQhzPCKg&client=8e4301f0-ef34-425b-9be5-c4d02d507150&mode=fit","logoId":"968cb693-5d2e-4687-9bce-ce467d1cf962","isLogoAvailable":true,"helpCenterTitle":"Gunnison Service Desk","sharedPortalName":"Gunnison Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Gunnison Service Desk","sharedPortalName":"Gunnison Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#5a5a59","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"2","key":"helpdesk","projectId":10008,"serviceDeskId":2,"name":"Gunnison IT Help Desk","description":"<p>Get IT Help</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"15","name":"Employee Lifecycle","descriptionHtml":"","callToAction":"Employee Lifecycle","introHtml":"<p>Employee onboarding, offboarding, or other change.</p>","icon":10516,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[5,34],"key":""},{"id":"10","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[5,34,26,22,33],"key":""},{"id":"28","name":"Get help scheduling an event","descriptionHtml":"","callToAction":"Get help scheduling an event","introHtml":"","icon":10481,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[7,31],"key":""},{"id":"9","name":"Information Request","descriptionHtml":"","callToAction":"Information Request","introHtml":"<p>Generic IT questions that don't require troubleshooting</p>","icon":10503,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[5,25,4,34,23,27,26,22,29,28,30,24,3],"key":""},{"id":"26","name":"M365 Internal Group Management","descriptionHtml":"","callToAction":"M365 Internal Group Management","introHtml":"<p>Group creation or change for internal SharePoint, MS Teams, distribution lists, etc.</p>","icon":10499,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[24,28,22,30,3],"key":""},{"id":"23","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with a system?</p>","icon":10521,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[7,23,24,35,32,33,3],"key":""},{"id":"14","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[5,3,34,24],"key":""},{"id":"19","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[4],"key":""},{"id":"18","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[7,29,4,32],"key":""},{"id":"115","name":"SaaS Support","descriptionHtml":"","callToAction":"SaaS Support","introHtml":"<p>Support for various software as a service applications such as Adobe, Jira, GitLab, etc.</p>","icon":10468,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[24],"key":""},{"id":"17","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":10533,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[24],"key":""},{"id":"12","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[24,29],"key":""},{"id":"96","name":"SharePoint External Access","descriptionHtml":"","callToAction":"SharePoint External Access","introHtml":"<p>Used for Growth team external collaboration requests</p>","icon":10559,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[5,22,24,34,30],"key":""},{"id":"97","name":"SharePoint Site Creation Request","descriptionHtml":"","callToAction":"SharePoint Site Creation Request","introHtml":"<p>Used for requesting a new SharePoint site to be created.</p>","icon":10559,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[24,3],"key":""},{"id":"47","name":"TIGR Lab","descriptionHtml":"","callToAction":"TIGR Lab","introHtml":"","icon":10477,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[3],"key":""},{"id":"30","name":"Training","descriptionHtml":"","callToAction":"Training","introHtml":"","icon":10498,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[5,28],"key":""},{"id":"95","name":"Web Site News Post Request","descriptionHtml":"","callToAction":"Web Site News Post Request","introHtml":"","icon":10487,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[7,3,25],"key":""},{"id":"29","name":"Web site update","descriptionHtml":"","callToAction":"Web site update","introHtml":"","icon":10478,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[25],"key":""},{"id":"16","name":"Workstation support","descriptionHtml":"","callToAction":"Workstation support","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":10512,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[4,23,27,22,33,3],"key":""},{"id":"103","name":"Compliance","descriptionHtml":"","callToAction":"Compliance","introHtml":"<p>Compliance Activities</p>","icon":10502,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[],"key":""},{"id":"120","name":"ECHO, CoE, or Adjacent","descriptionHtml":"","callToAction":"ECHO, CoE, or Adjacent","introHtml":"","icon":10482,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[],"key":""},{"id":"21","name":"Emailed request (to be triaged)","descriptionHtml":"","callToAction":"Emailed request (to be triaged)","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"119","name":"In Office Tech","descriptionHtml":"","callToAction":"In Office Tech","introHtml":"<p>IT issues/projects in the office</p>","icon":10485,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[],"key":""},{"id":"114","name":"M365 Security Notification","descriptionHtml":"","callToAction":"M365 Security Notification","introHtml":"<p>Vulnerability, Malicious Email, etc</p>","icon":10476,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"22","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"116","name":"Phishing","descriptionHtml":"","callToAction":"Phishing","introHtml":"<p>Phishing or phishing simulation</p>","icon":10480,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"104","name":"Unintended Change","descriptionHtml":"","callToAction":"Unintended Change","introHtml":"<p>Unexpected Result from a Change</p>","icon":10521,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"24","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":10528,"iconUrl":"https://gunnison.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Common Requests"},{"id":4,"name":"Computers"},{"id":5,"name":"Logins and Accounts"},{"id":22,"name":"Account Management"},{"id":7,"name":"Applications"},{"id":23,"name":"Backup Services"},{"id":24,"name":"Cloud Services Management"},{"id":25,"name":"Corporate Website Management"},{"id":26,"name":"Credentials Management"},{"id":27,"name":"Hardware Management"},{"id":28,"name":"Information Provisioning"},{"id":29,"name":"Licensing Management / Procurement"},{"id":30,"name":"Resource Access Management"},{"id":31,"name":"Scheduling Support"},{"id":32,"name":"Software Support"},{"id":33,"name":"Troubleshooting"},{"id":34,"name":"User Provisioning"},{"id":35,"name":"Virtual Desktop Services"}],"orderMapping":{"29":[9,18,12],"30":[9,96,26],"28":[9,26,30],"24":[115,9,23,14,12,17,96,26,97],"5":[96,30,10,14,15,9],"7":[95,28,18,23],"25":[95,29,9],"26":[10,9],"34":[10,9,15,14,96],"23":[16,9,23],"27":[16,9],"33":[16,10,23],"22":[16,10,9,96,26],"31":[28],"4":[9,16,18,19],"32":[23,18],"35":[23],"3":[97,95,47,26,9,14,16,23],"6":[17,23,24]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"54638155-9a95-341f-9658-03991d5fb5f2","appLinkName":"System Confluence","appLinkUrl":"https://gunnison.atlassian.net/wiki","spaceKey":"HELPDESK","spaceName":"HELP DESK","spaceUrl":"https://gunnison.atlassian.net/wiki/spaces/HELPDESK","isServer":false},"labels":[],"projectKey":"HELPDESK","serviceDeskId":2,"kbLinkDomainURLs":["https://gunnison.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELPDESK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZTQzMDFmMC1lZjM0LTQyNWItOWJlNS1jNGQwMmQ1MDcxNTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzIyNzEsIm5iZiI6MTczMjE3MTA3MX0.Wz-GzgO52RrxnZQWoOvBvU4mn7meglVQcfoPoIMMUIQ","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"8e4301f0-ef34-425b-9be5-c4d02d507150","tokenDurationInMins":20}},"kbPage":{"id":642613250,"title":"SMS Privacy Policy","url":"https://gunnison.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/642613250","space":{"key":"HELPDESK","name":"HELP DESK","id":10977639},"serviceDeskIds":[2],"appLinkId":"54638155-9a95-341f-9658-03991d5fb5f2","idInString":"642613250","projects":[{"projectId":10008,"serviceDeskId":2,"portalId":2}]}}